Account Deletion

How account deletion works

Deletion requests follow a controlled workflow: requested, verified, scheduled, completed, or rejected.

• Identity verification is required before deletion is processed.
• We require explicit confirmation before submitting a request.
• We maintain an internal audit trail of request status changes and actions.
• Typical processing time is up to 72 hours after verification.

Data handling policy

The following policy applies when deletion is completed.

• Deleted: profile settings, addresses, wishlist items, account alerts, preference records, active sessions, and reset/verification tokens.
• Retained or anonymized: order and payment records required for tax, anti-fraud, payment reconciliation, and legal compliance.
• Order records are retained with personal data anonymized where legally permitted.

Need help?

Contact support if you cannot access your account or need manual assistance with deletion requests.

Contact Support

Public deletion request form

Not signed in? Submit your account email and verify ownership via email confirmation.